Services
The Academic Technology Division currently consists of 25 full-time and as many part-time/student employees. Its primary areas of focus are e-learning technology and support, audiovisual/classroom technology, public computing/computer lab technology, and technology support for teaching.
E-Learning Support Services
The e-Learning team consists of instructional designers, learning management specialists, and multimedia developers. The team supports the campus LMSs (Canvas and Blackboard), provides instructional design support to faculty, conducts multiple workshops and training sessions, and creates instructional multimedia. In addition to enterprise software support, the team boasts a high-touch video production capacity and works with faculty/staff to script, perform, film, and post-process the videos. This team also manages the simple studio housed in the Library where faculty, staff, and students can create videos in an easy to use yet technically strong environment.
Academic Computing
The Academic Computing team supports both library and campus software and hardware solutions, bridging the gap between the campus stakeholders and IT Support as well as other external service providers. They manage a number of critical campus systems, such as Blackboard, Canvas, Zoom, virtual computing, campus printing, and many software applications used by faculty (ArcGIS, Omeka, WordPress, etc.). The Academic Computing team also manages and maintains lab computing for Anderson Computing Complex, Kerwin Hall computer lab, the Library’s Mac Lab, the GIS Lab, Library rental computing, and all public computing and other technologies throughout the Library. It also serves as the primary tech support team for all Library faculty and staff.
Audio / Visual
The Audiovisual team supports over 160 classroom and event spaces throughout the university (an ever-increasing sum). On average, the team handles 12,000 calls/year and staffs over 2000 events. Five years ago, the audiovisual department designed an ambitious plan to modernize classroom spaces across AU campuses (main, East, SVB). The finalized plan now boasts a complete digital audio-video experience in all the centrally scheduled classrooms. Additionally, efforts are ongoing to continue this modernization to non-classroom learning spaces (e.g., dorm lounges sometimes used as classrooms) and campus event spaces with a goal of all learning spaces across the different campuses being equipped with modern and standard technologies.
Academic Multimedia Services
The Academic Multimedia Service group creates on-demand videos of lectures, events, and guest speakers for the campus community. On average, 200 events are filmed and each year.